PR and travel news / Dec. 1-19

Here are some current stories on travel, hospitality, food and communications.

As you head into the holidays, I hope you find time to relax and recharge. May the week ahead be merry and the new year bright.

PR & Marketing Communications

10 reasons why good customer service is your most important metric – Entrepreneur

Four ways to build a data-driven organization while avoiding pitfalls – Forbes

Two PR books you must read in 2018 – Spin Sucks

Hospitality & Food

Hilton introduces guestrooms controlled by mobile devices – USA TODAY

Marriott International set to debut nearly 40 luxury hotels across eight distinct luxury brands in 2018 – Hotel Online (Marriott International Press Release)

DoubleTree hotels hands out free cookies – USA TODAY

Travel & Tourism

13 of our favorite travel reads from 2017 – The New York Times

A guide to (somewhat) painless Christmas travel – The New York Times


Graphic of customer service team created by Sapann-Design via


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